Recruitment

DAWN Advice is a not-for-profit organisation that works on behalf of Community Legal Advice, to assist people with social welfare problems and to increase access to justice.

We operate a telephone advisory service in the areas of Debt, Housing, Welfare Benefits and Employment Law. We have a long established reputation for providing excellent services to clients and for developing innovative methods to tackle social exclusion.

Job Opportunities

Caseworkers

DAWN Advice principally employs telephone advice caseworkers operating in the following categories of law:

  • Debt
  • Housing
  • Employment
  • Welfare Benefits

Although there are no immediate caseworker vacancies, we continually review our staffing levels. As a result of this review process, there is a possibility that further posts may be advertised.

Future applicants will:

  • Have an understanding of social welfare issues - experience in any one of the specific areas listed above is advantageous.
  • Relevant qualifications in law may be beneficial but are not essential. As category specific training is provided, the ability and enthusiasm to further develop necessary skills within a supportive and innovative team is more important.
  • Have experience in handling difficult or complex situations over the telephone.
  • Have basic administration skills to supplement the casework requirements.
  • Be able to demonstrate the ability to provide exceptional customer service.

Full and part time positions are usually considered with a starting salary of £17,165 increasing to £19,246 based on successful performance over an 18 month period.

We operate a contributory pension scheme after a qualifying period and offer 29 days a year holiday entitlement plus statutory bank holidays.

If you would like to be considered for future Advice Caseworker vacancies you can apply to join our talent pool - please contact our HR & Development Officer for an application pack on 01670 785 506 or email recruitment@dawnadvice.org.uk

Apply On Line

DAWN is located at


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